Our client, Rescomms, is a startup challenging legacy solutions, offering flexible, industry-agnostic workforce management and scheduling software.

The platform's speed and intelligent algorithm set it apart in a competitive market: the system calculates in fractions of a second who a task should be offered to, and reaches workers instantly through a mobile app. The platform has already replaced over tens of millions phone calls, text messages, and emails.

Rescomms was expanding into new large accounts whose onboarding required a configurable hour-bank mechanism. The new mechanism had to fit seamlessly together with the platform's other configurable features, to preserve the company's core strength of fast and flexible adaptation to different environments. At the same time, they needed features that would reduce the maintenance burden and support the reliable management of a growing customer base with a small team.